Provid ing multifaceted support for software development lifecycle releases, encompassing the responsibilities of overseeing software builds, planning, scheduling, and coordinating through various stages and environments, while also managing changes in IT service Perform ing risk management, resolving issues affecting release scope and quality, and ensuring compliance wit

Management and maintenance of the Major Incident Management (MIM) process, including incident management, problem management, MIM ticket closure, root cause, trending, knowledge management Driving efficiency and effectiveness of the MIM process for T&I Documenting, tracking, and monitoring problems arising across all IT systems and services. Reviews and analyzes report da

Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences. Facilitate the client's product vision by researching, conceiving, sketching, prototyping and user testing experiences for digital products. Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfa

Participate in multi functional efforts to improve efficiencies in processes and procedures Gather and analyze data from multiple sources, develop strategies and recommendations, and present findings in briefings and reports Develop plans, procedures, reference documents and instructions for formulating and executing program initiatives and related processes Assist in the

Complete both formal and on the job training on the ServiceNow Platform (Company Provided) Serve as a full stack JavaScript developer managing integrations with other applications. Remain current on Web development technologies, assess new standards, technologies, and trends, and formulate and recommend strategies and tactics for future platform enhancements. Continuously

In this role you will be responsible for all aspects of database infrastructure lifecycle management, including, but not limited to Performance Optimization Data Security Data Integrity Data Migration Data Governance Database Performance Monitoring Database Maintenance Scalability Planning Database Technology Evaluation Collaboration with Development DBAs Disaster Recover

Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively. Reviews and analyzes information, forecasts, methods, schedules, systems, processes, and procedures. Track, manage, and report o

Proven experience as a key technical resource leading the development of solutions in client environments. Prepare and present client facing and internal deliverables that are technology related Serve as the Senior ServiceNow application developer responsible for implementing solution design using best practices Overall responsibility for analyzing and documenting busines